Privacy Policy

rivacy Policy

Overview

ZOOM4U LTD T/A LuxurMattress ("we", "our", or "us") is dedicated to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our stores, use our websites, or contact us via phone or email. It covers:

  • The types of personal data we collect

  • How we use your personal data

  • How we may share your personal data with third parties

  • The legal basis for processing your personal data

You are not required to take any action in response to this Privacy Policy, but we encourage you to familiarize yourself with your legal rights as outlined below.

We recommend reading this Privacy Policy in conjunction with any other privacy notices or fair processing notices we may provide when collecting or processing your personal data. This ensures that you fully understand how and why we use your information. This Privacy Policy complements other notices and is not intended to replace them.

1. Important Information

Who We Are

ZOOM4U LTD T/A LuxurMattress is the "data controller" for your personal data (referred to as "we", "us", "our", or "Dreams"). In simple terms, this means that we control how your personal data is used, including ensuring its security, and making decisions about how we process and protect it. We do this in accordance with your consent and legal obligations.

How to Contact Us or File a Complaint

If you have any questions about how we use your personal data or if you wish to exercise any of your legal rights, please contact us at unniperiya1122@gmail.com.

Our full contact details are:

ZOOM4U LTD T/A LuxurMattress
73 Russell Street, Luton, England, LU1 5EB 07482999128

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection matters. Visit www.ico.org.uk for more information. We would, however, appreciate the opportunity to address any concerns directly before you contact the ICO.

Company Details

ZOOM4U LTD T/A LuxurMattres is registered in England and Wales.
Company Registration Number: 16166905
Registered Office: 73 Russell Street, Luton, England, LU1 5EB 

Third-Party Links

Our website may contain links to third-party websites or applications. By clicking on these links or enabling these connections, third parties may collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of each website you visit.

2. The Personal Data We Collect

The types of personal data we collect, use, and store depend on the services or products you engage with. The following are examples of the personal data we may collect:

  • Your name, age, date of birth, and title

  • Your contact details, including postal addresses (billing and delivery), phone numbers (including mobile numbers), and email address

  • Details of purchases and orders made

  • Online browsing activity on our website

  • Account passwords (if you have an account with us)

  • Payment card details (not stored on our systems, but used for transactions)

  • Information provided when entering competitions (name, email, phone number, postal address, age declaration)

  • Your communication preferences and marketing preferences

  • Interests, preferences, feedback, and survey responses

  • Your location

  • Communications you have with us

  • Publicly available personal data, such as information shared via social media platforms (e.g., Twitter or Facebook)

  • CCTV footage when visiting our stores (for security purposes)

The luxurmattress website is not intended for children, and we do not knowingly collect personal data from anyone under the age of 16.

We do not collect sensitive personal data, such as information about your race, ethnicity, religious beliefs, political views, sexual orientation, union membership, genetic data, biometric data, or criminal convictions. In some cases, we may request limited health information to fulfill orders, returns, or health and safety requirements.

3. How We Obtain Your Personal Data

Information You Provide

We collect personal data directly from you when you provide it to us during communications (via email, phone, forms, or contracts).

Information We Receive from Other Sources

We may obtain personal data from third parties who have your consent to share it with us or from publicly available sources. This may include:

  • Employment-related information, such as work authorization status, employment history, and qualifications (if relevant)

  • Data from platforms like Google or Facebook to tailor marketing offers and promotions to specific user groups.

4. How We Use Your Personal Data

We will only collect and process your personal data when we have a lawful basis for doing so. We may use your personal data for the following purposes:

  • To process and fulfill your orders and purchases

  • To manage your account and provide customer support

  • To improve our website and services based on your browsing and shopping behavior

  • To send you marketing communications (with your consent) about special offers, products, or services

  • To comply with legal obligations, such as keeping accurate records or addressing health and safety concerns

  • For security and fraud prevention purposes

  • To engage in customer satisfaction surveys or feedback requests